Kevin De Boo
Having first joined Commercial Legal Software as technical support, Kevin De Boo has been with Vertican since 2002. A veteran in the industry, he has been involved in virtually all forms of collections throughout his 30-year career. Prior to joining the company, Kevin served as a collection agent, handling recoveries and foreclosures for Champion Mortgage/Key Bank, and Credit Card Collections and Vehicle Repossessions for Valley National Bank. He was also an Accounts Receivable Consultant for process improvement BOC Gases.
In 2010, Kevin took on the role of Client Service Manager for the Collection-Master application, through CLS’s acquisition of Fillamerica and their ImageMaster software incorporating the application into CLS’ client services offerings. During the Vertican merger, he incorporated YGC client services and project management into the Client Services team later transitioning to Director, Client Services (today known as Client Success). During that time, he led the team of all Collection-Master, YGC, Q-Law, Q-LawE, vExchange, Vertiply, and vMedia Client Services representatives. He also handled all client compliance audit requirements from questionnaires and onsite audits to third party vendor compliance. In this extremely dynamic environment, Kevin ensured all services offered and executed by the client services department were rendered at the highest level possible. As a trusted company liaison, Kevin also served as the Client Relationship Manager with Vertican’s top Senders. Additionally, as part of his role, he managed the Documentation Team which provided both internal and client-facing documentation from online help manuals, training manuals, monthly newsletters, and conference content.
As an industry-wide expert, Kevin created, and managed training content and learning programs for employee, client onboarding, and continuing product education. Having written, produced, and been the studio technician of earlier educational videos, Kevin has trained firms in 49 states, with the exception of Hawaii.back to news