Technical Help:
Clients should start with Ask Goldie, Vertican’s AI Support Agent and first point of contact for assistance. Ask Goldie is available 24/7 and delivers immediate answers across Vertican products. If you have an emergency during a weekend or holiday, phone is the only available contact method. Weekend and holiday emergency service is only available for Severity Level 1 technical emergencies.
Severity Level 1 Emergency Service Hours:
- Saturday/Sunday: 9:00 a.m. – 5:00 p.m. (ET)
- Holidays: 9:00 a.m. – 5:00 p.m. (ET)
Severity Level 1 Emergency Service Phone Numbers:
- Collection-Master & vMedia: 1-800-435-7257 ext. 731
- Q-LawE & Q-Law: 1-800-435-7257 ext. 499
More information about Severity Levels may be found on the Vertican Help Center located on vPortal.
