Technical Support:
To reach our dedicated Client Success team during normal business hours, clients may request a support request ticket through vPortal or by using Vertican Support Access (VSA)* in their software product.
Severity Level 1 Emergency Support Hours:
- Saturday/Sunday: 9:00 a.m. – 5:00 p.m. (ET)
- Holidays: 9:00 a.m. – 5:00 p.m. (ET)
Severity Level 1 Emergency Support Phone Numbers:
- Collection-Master & vMedia: 1-800-435-7257 ext. 731
- Q-LawE & Q-Law: 1-800-435-7257 ext. 499
More information about Severity Levels may be found on the Vertican Help Center located on vPortal: Help Center > Technical Support > Your Expectations > Severity Levels
